Frequently Asked Questions
Our Frequently Asked Questions are designed to provide clear, straightforward answers to the most common queries we receive.
From our services and compliance standards to installation, maintenance and ongoing support, this page helps you quickly find the information you need.
If you can’t find the answer you’re looking for, our team is always on hand to offer expert advice and support.
General
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Our Head Office is in Wallington, Surrey and we have opened a second office in Leighton Buzzard, Bedfordshire.
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Our Head Office in Wallington, Surrey is open 09:00 - 17:00.
Our Leighton Buzzard office is open 09:00 - 17:00 Mondays & Fridays and 10:00 - 15:00 Tuesday, Wednesday and Thursday.
Our offices are not open at weekend.
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We offer a full range of fire and security services, including alarm installations, CCTV systems, access control, emergency lighting, fire extinguishers, maintenance and 24/7 monitoring.
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We have proudly provided fire and security services across London and the South East, covering areas such as Oxfordshire, Buckinghamshire, Berkshire, Surrey, Hampshire, West Sussex, East Sussex and Kent.
With the opening of our new office in Bedfordshire, we’re excited to expand our reach into the East of England, now serving Bedfordshire, Cambridgeshire, Essex & Hertfordshire.
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We focus on the below sectors:
Retail and Commercial
Local Authority
Hospitality & Leisure
Schools & Education
Healthcare
Construction & Warehousing
Facilities & Property Management
Quotes
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The best way to contact us for a quote is by email. Our direct email address is info@capitalresponse.co.uk
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Once you receive your quote from us, instructions will be provided along with the quote for you to be able to accept, amend or decline.
If you have received a quote and have any concerns, please either reply to our staff member directly on the email address your quote came through on or you can call us at 020 8669 9310 during office hours which are 09:00 - 17:00.
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We will be in touch to arrange a suitable date and time to carry out the work for you.
Whether this is an installation, commissioning, maintenance, servicing or monitoring, we will discuss this with you directly.
Installation, Maintenance & Servicing
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The best way to contact us for a service is by email. Our direct email address is info@capitalresponse.co.uk
Alternatively you can give us a call during office hours, 09:00 - 17:00, on 020 8669 9310
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Yes, absolutely. We are able to maintain and service existing equipment you have.
To request this please email us at info@capitalresponse.co.uk
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Yes, we are proud to partner with East Midlands Central Station, the UK’s only truly independent Alarm Receiving Centre (ARC).
Operating 24 hours a day, 7 days a week, their expert team provides continuous monitoring and rapid response, giving every Capital Response customer total peace of mind and dependable protection around the clock.
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Yes, absolutely. We have carried out works with many properties of HMO’s across London and surrounding.
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All work is carried out by fully trained, experienced engineers. Capital Response holds recognised accreditations, including ISO 9001 and SSAIB, ensuring our processes and workmanship meet high industry standards.
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Service frequencies depend on the system type and applicable standards. For example, fire extinguishers are typically serviced annually, while fire alarms and emergency lighting require more frequent testing and inspections. We’ll advise and manage this for you.
Firexo
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Yes, absolutely. We have trained engineers who are qualified to carry out installation and servicing of any fire extinguishers.
Please contact direct if you would like us to do this for you info@capitalresponse.co.uk
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Yes, certainly. If you would like to email us direct info@capitalresponse.co.uk we can give you a quote based on the quantity you require along with any installation or servicing you require.
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There are 2 collection points which are at our offices, the addresses are below:
Wallington Head Office:
New Progress House, 34 Stafford Road, Wallington, Surrey, SM6 9AA
Leighton Buzzard Office:
Trinity Hall Business Park, Unit 1, Watling Street, Hockliffe, Leighton Buzzard, LU7 9PY
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Please wait for your ‘ready to collect’ confirmation before arriving at your specified collection site.
Once we receive your online order, you will get a notification of your order sent to your email. We will then send you another email to confirm when your order is ready to collect.
If your order has been placed over the weekend, please note collection days are Monday - Friday only.
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You can collect your Firexo order during office hours which are as follows:
Wallington Head Office:
Monday - Friday: 09:00 - 17:00
Leighton Buzzard Office
Monday & Friday: 09:00 - 17:00
Tuesday, Wednesday, Thursday: 10:00 - 15:00
We do not offer collections on Saturday or Sunday
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We are currently offering collection only.
Feedback
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Thank you, we value your positive feedback. You can support us by leaving a review on Google and we will make sure this is passed onto all of our team.
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We take all complaints seriously and your feedback is important to us. You can contact us by:
Contact number: 020 8669 9310
Email: info@capitalresponse.co.uk
Write to us: Capital Response Ltd, Head Office, New Progress House, 34 Stafford Road, Wallington, Surrey, SM6 9AA
